Shipping policy

SHIPPING POLICY

LaJa’s Studio partners with independent suppliers who package and ship products directly to our customers.

Shipping Rates and Delivery Times

Available shipping rates and estimated delivery times are displayed during checkout. Shipping charges and delivery times may vary depending on the product, supplier, shipping destination, and selected delivery method.

Order Processing

After payment is approved, your order is sent to the original supplier for processing and shipment. Processing time is separate from delivery time.

Multiple Packages

Products may be supplied by different companies. If you order multiple items, they may arrive in separate packages on different dates. You will receive tracking information as each package ships.

Order Tracking

When the supplier ships your order, LaJa’s Studio will send a shipping-confirmation email containing the available tracking information.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. Address changes and order cancellations cannot be guaranteed after an order has been sent to the supplier.

Delays and Delivery Problems

Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery. If your tracking information shows a delivery problem, contact us at store@lajasstudio.com so we can help investigate the shipment.

International Orders

International shipping may be available for certain products and destinations. Customers are responsible for any customs duties, import taxes, or fees charged by their country.

Questions

For questions about shipping or an order, contact LaJa’s Studio at store@lajasstudio.com.